Refunds & Return Policy

MARINELE's Happiness Guarantee & Returns
Email: contact.marinele@gmail.com

At MARINELE, we want every customer to be satisfied with their purchase. If for any reason you are not completely happy with your purchase, we offer the option to return items within 30 days from the date of delivery.

How Returns Work

The returned product must be in new condition, unused, and in its original packaging, including all accessories or original tags. If these conditions are met, we will be able to process a refund.

Initiating a Return

To initiate a return, please contact us at contact.marinele@gmail.com within 30 days of receiving your order. We will provide you with return instructions and assist you through the process.

Processing the Refund

Once the returned product is received and inspected, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used at checkout or as store credit, depending on your preference.

Shipping Fees

Please note that the original shipping fees are non-refundable. Additionally, the cost of return shipping will be the responsibility of the customer unless the product is defective or damaged.

Order Cancellations

Any changes or cancellations to an order must be made within 24 hours of placing it. After this period, we may not be able to accommodate your request as the order will have entered processing. If you cancel your order within 24 hours, we will process your refund within 7 business days.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. If an item arrives damaged, please let us know within 72 hours of delivery at contact.marinele@gmail.com, and include a clear photo of the damage. We will determine if you are eligible for a replacement at no extra cost.

Shipping Policy and Incorrect Address

While we strive for timely deliveries, we cannot control delays caused by the courier, customs, or other external issues. Please ensure your shipping address is correct when placing your order. If the address is incorrect and we are not notified within 24 hours, you will not be eligible for a resend or refund.

Policy Changes

MARINELE reserves the right to modify or update this Returns & Refunds Policy at any time. We encourage you to review the most recent version before making a purchase. By purchasing and using our products, you agree to the terms of this policy.

If you have any questions, please contact us at contact.marinele@gmail.com.