Shipping Information
MARINELE's Promise: Your Satisfaction, Our Priority
At MARINELE, we proudly offer FREE SHIPPING worldwide on orders over 49 euros!
Order Processing Times:
We process orders within 3-5 business days. After processing, delivery times range from 6-14 business days depending on your location. Once your order is shipped, you will receive tracking information via email.
Estimated Shipping Times:
Delivery times depend on the transit period once the order is handed over to the carrier. Please see the estimated delivery times based on your country of residence:
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and limited tracking updates beyond our control. International shipments may also encounter unexpected customs delays, potentially extending the overall delivery timeframe.
Order Changes and Accurate Shipping Details:
It's important to ensure that all shipping details are accurate and complete at checkout. Incorrect or incomplete shipping details may lead to processing delays or order cancellations. If any issues with the address are detected, our support team will reach out within 3 business days for confirmation. If no response is received, we reserve the right to cancel the order.
Should you notice an error in your shipping details, please contact us at contact.marinele@gmail.com within 24 hours of placing your order. We will do our best to accommodate any changes, but please note that adjustments cannot be guaranteed after this window.
Delayed Delivery:
At MARINELE, we understand the importance of timely deliveries and strive to ship all orders quickly. However, there may be delays beyond our control, such as adverse weather conditions or transport disruptions. We will work with our shipping partners to ensure your package reaches you as soon as possible.
Processing or shipping delays may also occur due to factors like product availability, address verification, or payment processing issues. Should any issue arise, we will notify you promptly.
Please note that MARINELE is not liable for external delays during delivery. However, we will always keep you updated and assist you with any questions or concerns.
Lost or Stolen Packages:
If your package is lost or stolen in transit, please contact us at contact.marinele@gmail.com for support. Once a package is handed over to the courier, it is beyond our control. We advise reaching out directly to the courier company to file a claim. We will also assist in tracking the claim on your behalf.
Please be aware that MARINELE is not responsible for lost or stolen packages during shipping, and these are not covered by our refund policy. However, we will provide all possible support, and in certain situations, a replacement may be offered.
Shipping Policy Changes:
marinele reserves the right to modify or update the Shipping Policy at any time without prior notice. Customers are encouraged to review the most recent version before making a purchase.
If you have any questions, feel free to contact us at contact.marinele@gmail.com.